Privacy policy

Who we are

Lumanora is a global eCommerce expansion platform. It is a trading name of Lumanora Pty Ltd, a company registered in Victoria, Australia, which is the data controller for this website. This policy explains how we handle personal information collected through this website, lumanora.com.

What we collect

We collect the information you choose to give us - typically your name, email address, company and message when you use a contact form or email us. We may also collect basic, aggregated site analytics (such as pages visited and approximate region) to understand how the site is used. We do not collect payment details through this website.

This site is for businesses. We do not knowingly collect personal information from anyone under 18.

How we use it

We use your information to respond to enquiries, provide information you request, and improve the site. We do not sell personal information, and we do not use your correspondence for unrelated marketing without your consent.

Sharing

We share personal information only with service providers that help us run this site and our correspondence (such as hosting, email and analytics providers), and only to the extent needed for those services, or where the law requires it.

Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only as long as needed for the purposes above or as the law requires.

Your choices

You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by emailing us at the address below. We comply with applicable privacy law, including the Australian Privacy Principles and, where relevant, UK and EU data protection law.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).

International visitors

Where you are in the United Kingdom or the European Economic Area, we process your personal information on the basis of our legitimate interest in responding to your enquiry and operating this site, or on your consent where you have given it. You have the right to access, correct, erase or port your information, to object to or restrict processing, to withdraw consent at any time, and to lodge a complaint with your local supervisory authority.

Your information is stored in Australia. Where personal information is transferred outside the United Kingdom or the European Economic Area, we rely on standard contractual clauses approved for that purpose, or an equivalent safeguard permitted by law.

Cookies and analytics

This site does not set cookies and does not run analytics or tracking scripts. If that changes, this policy will say so before it does.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it last changed. Material changes will be posted on this page.

Contact

Questions about privacy? Email legal@lumanora.com. Or write to Lumanora Pty Ltd, Attn: Privacy, Melbourne, Victoria, Australia.